I came up with another rant. This time it is reliance datacard. I usually pay my bills online only. I used netbanking to pay my reliance netconnect bills.
When I pay the bill, I noticed that the website doesn’t have https. What???
Yes. http://myservices.relianceada.com does not have SSL certificate even for  netbanking. Firefox did warn me not to proceed with payment. How do you expect the customer to provide their bank details to a website that does not even have SSL protection?
Come on Reliance, You are one of the internet service provider and you don’t bother to have SSL in your own website. Cheap social networking sites have SSL in all the pages of their websites… We hear lot of news and scandals about internet security now a days. What if my bank information are stolen in the middle of the un encrypted transaction?
Will reliance take the responsibility?

As a responsible netizen, I tried to contact reliance customer care and reported this problem. I tried to find the email address for the customer care. I could not find that in the website. All I found was this url.
http://myservices.relianceada.com/storeFeedbackMail.do

Ok. I decided to record my concerns in this feedback form. I explained all the above problem sincerely and I clicked outside the text area provided for the description.
I then clicked on the text area again…

Poof…

All your typed data are gone… Come on Reliance. I am expecting this from you.
I had to use gedit to type all my complaints again from the beginning and pasted it in the “description box”.
Okay now I clicked on submit button. I got an error that my email address is not valid. what??? why???
My email address has a dot (.) character and their js validation does not allow me to use my email address. To submit my complaint, I have to register another email address without a dot???

As a final resort, I called customer care call center. As usual, the representative does not have a clue what SSL is and what https is. After 15 minutes of discussion with their experts, he asked me to use https:// if I really want to use it. Oh my!! This is not funny.

At last I got the email address for customer care and sent the url of this post to them.

I hope Reliance will take necessary steps to fix this vulnerability soon. Until then, guys, Please don’t pay your bills through internet for your reliance datacard.

It is UNENCRYPTED AND YOUR DATA AND BANK INFORMATION IS NOT SAFE.

Today I was trying to open an RD in icici bank using internet banking.
It’s been a long time since I used Icici bank. After logging into my account, I opened the “Request for opening RD form”.
There I filled all details like, Tenure, amount, email etc.
I clicked on the submit button. Now boom…
There was an alert box “TypeError: document.getElementsByName(“classification3″)[0] is undefined”.

Excellent… Now I clicked on ok button on the alert box and continued the process of opening RD. But alas! To my disappointment, the page was waiting for a long time for server and did not return any valid response. My session was timed out and I logged in again.
I thought, “This should be a program error and I should report this to the bank”. But then I realized that this kind of errors does not occur automatically. I think the guys who develop the icici bank website are debugging in the production site. This should be done in a dev server or in a staging server. Oh… not in the production website.
I went on to find email address of the customer care but I landed some form for sending email to bank.

There I filled in all the details they need and clicked on “Go”.

A new page opened and the page says “We apologise for the inconvenience. The ICICI Bank page you’ve requested is not available at this time. There are several possible reasons you are unable to reach the page”

Mr.ICICI, This is not I wanted. I just wanted to report something bad happening in your site. Please allow me to do so.

Finally I called customer care and first time, I asked the executive in Tamil language. He told me that he will transfer the call to Tamil speaking officer. But somehow he disconnected the call. Second time I called customer care again and again some english speaking officer attended and I told them that I need tamil speaking officer in english.

He again transferred the call to tamil speaking officer and I told all the above story to him.
He provided me that email for customer care (Sigh!!!)

At fIrst I thought, I should send an email with the screenshots I have taken… Later I changed my mind and I decided to write a blog post. I just wanted to tell you that it is not an easy process to open RD online. I am a software engineer and still I was facing this much problem. Imagine what happens when an average person who may not know technical aspects of the computers tries to access this rocket science banking software??

I still remember when I was trying to assist my girl friend with her computer over phone. I told, “click on the start button”. She said, “There is no start button here”…

Update:

I again tried to open RD account with ICICI bank by 3.10PM today. This time I used Google chrome browser. Now I get different js alert error. Surely ICICI is debugging their code in production. This is not good. How can I trust a company which does all their testing in production site? I think I should consider to open RD with HDFC bank. Here is the screenshot of the error

UPDATE 2:

This is what I received from ICICI bank regarding my complaint via email. They indirectly say that they can not help you if you have a problem.

Dear Mr. Poomalairaj,

We value your relationship with ICICI Bank.

In the interest of our customers’ security, we accept e-mail requests only if they are sent from the secure ‘logged in’ section of www.icicibank.com. We do not disclose account details in response to e-mails sent from the public domain, since such mails are prone to hacking and frauds.

You would appreciate that ICICI Bank gives topmost priority to safe banking and hence follows strict norms, offering the highest security to your account details.

Therefore, we regret our inability to process your query sent through e-mail in public domain.

To enable us assist you promptly, please write to us after logging on to the Internet Banking channel or call our 24-hour Customer Care:

• Logon to www.icicibank.com
• Select ’24-hour Customer Care link’ available on the right hand top of the home  page.

We seek your co-operation in helping us adhere to safe banking practices.

Sincerely,

Anitha Kumari
Customer Service Officer
ICICI Bank Limited

Update3:

Mr. Govindan from Hydrabad branch called me regarding this issue and it seems he read this post thoroughly. He offered me help to open the RD. But as I had already opened the RD account, I did not need any help for that. He also assured that this error will be fixed soon. I hope this error will not show up in the future.