I came up with another rant. This time it is reliance datacard. I usually pay my bills online only. I used netbanking to pay my reliance netconnect bills.
When I pay the bill, I noticed that the website doesn’t have https. What???
Yes. http://myservices.relianceada.com does not have SSL certificate even for netbanking. Firefox did warn me not to proceed with payment. How do you expect the customer to provide their bank details to a website that does not even have SSL protection?
Come on Reliance, You are one of the internet service provider and you don’t bother to have SSL in your own website. Cheap social networking sites have SSL in all the pages of their websites… We hear lot of news and scandals about internet security now a days. What if my bank information are stolen in the middle of the un encrypted transaction?
Will reliance take the responsibility?
As a responsible netizen, I tried to contact reliance customer care and reported this problem. I tried to find the email address for the customer care. I could not find that in the website. All I found was this url.
http://myservices.relianceada.com/storeFeedbackMail.do
Ok. I decided to record my concerns in this feedback form. I explained all the above problem sincerely and I clicked outside the text area provided for the description.
I then clicked on the text area again…
Poof…
All your typed data are gone… Come on Reliance. I am expecting this from you.
I had to use gedit to type all my complaints again from the beginning and pasted it in the “description box”.
Okay now I clicked on submit button. I got an error that my email address is not valid. what??? why???
My email address has a dot (.) character and their js validation does not allow me to use my email address. To submit my complaint, I have to register another email address without a dot???
As a final resort, I called customer care call center. As usual, the representative does not have a clue what SSL is and what https is. After 15 minutes of discussion with their experts, he asked me to use https:// if I really want to use it. Oh my!! This is not funny.
At last I got the email address for customer care and sent the url of this post to them.
I hope Reliance will take necessary steps to fix this vulnerability soon. Until then, guys, Please don’t pay your bills through internet for your reliance datacard.
It is UNENCRYPTED AND YOUR DATA AND BANK INFORMATION IS NOT SAFE.
Dear Customer,
We regret the inconvenience caused to you. This is to inform you that your concern has been noted. Please provide us your contact details such as Full name, Subscriber ID, and the type of Inconvenience you are facing, so that we are able reach you. Our team is eager to help you.
Cheers,
RCOMcare